Purchase terms & refund policy

01Digital products

Shop products are digital benefits or credits for use on the CONQUERITA server, not physical goods. Read the product description for the package contents, included quantity and any stated duration or conditions of use.

02Before confirming your purchase

Check the product, package count, total quantity, final price and currency, and the receiving game account before confirming an order. The price of one package differs from the total price when you select multiple packages.

Any applicable sale price or quantity discount is shown in the order summary before payment. Reading this page or checking the agreement box does not, by itself, make a payment.

03No-refund policy

The purchase is final once the product has been delivered and credited to your in-game account. No returns or refunds are accepted for any reason after in-game delivery.

This includes changing your mind, selecting the wrong product, quantity or account, stopping play, leaving a product unused, or dissatisfaction with your selection. Leaving a delivered product or balance unused does not make it eligible for a return or refund.

04Checking delivery

If the product or balance does not appear in your in-game account, contact support with your order reference and receiving account name so the delivery status can be checked.

Check your account details and package contents before confirming an order, and do not repeat the payment while a delivery-status inquiry is being reviewed.

05Agreement & support

You must select the agreement checkbox yourself before continuing with each purchase. Opening the terms page is not automatic agreement. Each order is governed by the terms displayed when it is confirmed; later changes do not apply retrospectively to earlier orders.

For questions or order issues, use the official support contact below and provide the order reference and issue details if available. Do not send your password or full card details.